Frequently Asked Questions
FAQ’s
Are you curious about Starlight Trampoline and Gymnastics Club?
We’ve got you covered!…
Our Gymnastics Club FAQs section answers to all your burning questions. From booking a trial session to registering your child, paying fees, and even our holiday schedule, we’ve got all the information you need.
Got a question we haven’t answered yet?
Don’t hesitate to get in touch with us. We’d love to hear from you!
How do I book a Gymnastics trial?
All of our trial sessions are available to book via https://bookwhen.com/starlighttgc. We regularly update and add trial sessions so please keep checking if there are no currently available spaces. Please note a separate trial must be booked for each discipline.
What happens after a Gymnastics trial?
Following the trial you will receive an email from our admin team inviting you to sign up to a session that is suitable for their ability based on the assessment carried out on the trail. After this we will discuss with you all further details to get them attending a class as soon as possible!
How do I register my child?
Once your child’s trial is complete you will need to set up a profile for them on Easy Registers. You will need to keep your account updated with important information such as medical and contact details.
A registration fee of £35 is required on signing up along with our annual Starlight membership fee of £30.
Within a month of signing up you will need to pay a membership fee with British Gymnastics. This is insurance required to participate in gymnastics at a BG registered club. You must link Starlight to your account for this so we can view them on our system.
How do I pay?
You will be asked to set up a direct debit via GoCardless. Direct debits are scheduled to be debited on the 5th of each month. You may be required to pay your first month upfront at the reception desk depending on the date you sign up.
In the event of non-payment, there will be a 10% admin fee added. If your fees are not paid within a week of the due date, your child will be at risk of losing their place. We understand that unforeseen circumstances occur, please contact us if you have any issues regarding your payment!
Are you open during holidays?
Starlight is open for 50 weeks of the year which includes bank holidays, Easter and the summer holidays. We only close for 2 weeks over the Christmas period.
What if my child can’t attend their session?
We understand there may be times when your child is unable to attend their session. If you are aware of this, please let us know in advance by texting 07376955383.
We do not offer makeup sessions as your Starlight membership covers 48 weeks of the year although we are open for 50, giving you 2 weeks holiday throughout the year.
Do you have a notice period for unerollment?
If you are experiencing problems please came and talk to us, we are here to help!
You must provide us with a months written notice via email in order for us to organise the cancellation of your place at Starlight TGC. Verbal notice will not be accepted and refunds will not be provided.
We would love to hear from you!
If you have a question for us, or would like to join Starlight...